Parcel Audit Services That Recover Your UPS and FedEx Refunds
UPS and FedEx owe you money on late and unused shipments. They don't send it unless someone claims it. PMG proactively audits your accounts, identifies every eligible refund and handles the entire claims process on your behalf. You get the money back. You keep running your business.
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What a parcel audit does
A parcel audit reads every line of your UPS and FedEx invoices and checks each shipment against what the carrier promised. When a guaranteed package shows up late, or you paid for a label that never shipped, that's a refund. Our parcel invoice audit finds it, files it and makes sure the credit lands.
UPS parcel audit and FedEx shipment audit
- UPS parcel audit. We audit your UPS account for late deliveries and unused shipments and claim every refund that qualifies.
- FedEx shipment audit. Same audit, same claims process, on your FedEx account.
- Small package auditing, start to finish. Finding the shipment, filing the claim and confirming the credit is all on us.
Late shipment refunds have a 15-day clock
UPS and FedEx both work on a 15-day claim window for late deliveries. Miss it and the refund is gone, no matter how late the package was. A shipping team juggling orders doesn't have time to match every guaranteed shipment against its delivery time and file claims one by one. That's exactly why we audit proactively. Read more in our guide to UPS and FedEx late delivery refunds.
Refund recovery without the busywork
- We audit your accounts. Every UPS and FedEx shipment, checked against the carrier's commitment.
- We identify eligible refunds. Late deliveries and unused shipments get flagged.
- We file and manage the claims. The entire claims process is handled on your behalf.
- You keep the savings. Refunds come back as credits on your carrier invoices.
Parcel audit vs freight audit
A small parcel audit covers UPS and FedEx packages. A freight audit covers LTL and truckload bills, where the money hides in accessorial charges and freight class errors. PMG works both sides of your shipping spend. See the full breakdown in parcel audit vs freight audit.
Pair it with the Small Package Program
The audit gets back what you already overpaid. The Small Package Program lowers what you pay from here on, with discounted UPS and FedEx rates and no fees, no contract and no cost to your business. Together they cut your shipping bill from both ends.
What our clients say
"Not only has PMG taught us about how the shipping industry works, but they've introduced us to LTL and other freight options that have saved us time and money. They've walked us through each step along the way and have handled the frustrating issues that come up when shipping companies mess up. Highly recommend their services!"
Matt P., Birkenstock of SD
"We've relied on PMG for prompt scheduling, troubleshooting, and finding competitively priced carriers. In the apparel industry, profit margins are thin. With PMG's help, they've increased our bottom line and become a trusted strategic partner."
Theresa M., Big & Tall of OC
Get your refunds back
Tell us which carriers you ship with and we'll start the audit. Call (805) 984-4114 or start a chat.
Parcel audits, answered.
What is a parcel audit?
A parcel audit checks every UPS and FedEx shipment on your invoices against what the carrier promised and what you should have paid. Late deliveries, unused labels and billing errors become refund claims.
Can a parcel audit recover refunds from UPS and FedEx?
Yes. PMG audits your UPS and FedEx accounts, identifies every eligible refund on late or unused shipments, files the claims and follows them until the credit lands on your invoice.
What is a late shipment refund?
When a guaranteed UPS or FedEx shipment arrives late, the shipper can claim a refund on it. The carrier does not pay it automatically. Someone has to find the late shipment and file the claim.
How long do I have to claim a late delivery refund?
UPS and FedEx both work on a 15-day claim window. Miss it and the refund is gone. That is why PMG audits proactively instead of once a year.
Who files the claims?
PMG does. We handle the entire claims process on your behalf, from finding the eligible shipment to confirming the credit.
What is the difference between a parcel audit and a freight audit?
A parcel audit covers small package carriers like UPS and FedEx. A freight audit covers LTL and truckload bills. PMG works both sides of your shipping spend.
How do I start a parcel audit?
Call (805) 984-4114 or start a chat. Tell us which carriers you ship with and we take it from there.